Shipping cost are estimated at time of purchase. They vary depending on what products you’ve purchased for Vida Element as well as the weight and location.
Shipping Time Estimates:
- USA : 12-17 business days
- INTERNATIONAL : 15-25 business days
** Please note that majority of our products will arrive within a 12 day period after the product has been processed and shipped out. Some variability may cause the shipment to take longer than usual.
** VIDA ELEMENT is not responsible for any duties/taxes upon arrival to your location & any delays due to the shipping carrier or customs clearance. Delivery time does not include Saturdays, Sundays, or Holidays.
** Customs, duty, and taxes are non-refundable. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.
If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.
When contacting us with an issue, please be sure to include photos for our reference. You may contact us with your pictures and comments.
All returns are handled on a case by case basis. In most cases, Vida Element does not cover the shipping cost of a returned item. Returns must be received within 30 days.
We understand that the return shipment may take some time to arrive back at our warehouse and so we just need the returned items to be shipped out within those days (not delivered)!
- Customers are responsible for return postage costs.
- We DO NOT offer refunds on lost or stolen items. We do offer reshipments.